Support
Need help with Coin Factory Idle? We’re happy to assist with gameplay questions, bugs, ads, virtual items (gems / boosts / machines), purchases, and privacy requests.
Contact email
Please include:
- Device model and Android version
- App version (from Google Play or app settings, if available)
- A clear description of the issue
- Screenshots, if they help explain the problem
Common topics
- Ads / rewards — note whether the ad failed to load or gems / boost / offline multiplier did not appear.
- Purchases — Remove Ads, gem packs, starter pack, Restore Purchases.
- Progress loss — clearing storage or reinstalling removes local progress.
- Privacy / deletion — see Privacy Policy and Data Deletion Instructions.
Response time
We usually reply within a few business days. Complex advertising or store issues may take longer.